Higher Education Experiences
Create Great Higher Education Experiences with ServiceNow
Economic constraints and pressure from declining enrollment make 2025 the ideal time for higher education providers to focus on digital transformation. Great experiences for all stakeholders are needed, but to achieve them, institutions need best in-class solutions to enable self-service and request management for:
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Cost-effective Solutions
Historically, education providers have disparate budgets and multiple fulfillment teams. This typically results in owning and maintaining multiple overlapping high-cost tools. ServiceNow is an ideal, cost-effective solution for serving every part of the university and college audience. Its broad range of functionality can enable the elimination of duplicative tools, reduce IT spend. With ServiceNow, it’s possible to bring campus services together in a single system.
Optimizing User Experience
Self-service tools are a foundational part of effective digital transformation. ServiceNow offers a host of functionality like Virtual agent, Generative AI, and Walk-up Experience, and Employee Center Pro that facilitate superior self-service experiences.
While self-service sounds simple, for many users this is a paradigm shift, and typically, you only get one shot to get it right. The AltiaTek team has experience with configuring and implementing self-service to ensure swift adoption of your self-service strategy. We are always able to guide your organization through proven Organizational Change Management (OCM) steps to excite students, facility, and staff about using self-service tools. Our focus on user experience will ensure you are able to transform the way everyone at your university or college uses and interacts with the IT infrastructure.
Contact Us
AltiaTek has significant experience with higher education clients to implement ServiceNow for improved ROI in IT operations.
Speak with Matthew Allen, Client Advisory Practice Lead, about ServiceNow-driven self-service portal solutions that create a single place for services to be requested across your physical or virtual campus.
